Optimised Project Structure
All our projects are structured into distinct phases, each with varying levels of workload and seniority. This ensures that the pricing model is optimized accordingly, reflecting the required degree of expertise at each stage.
The four base phases - Development, Setup, Feedback and Maintenance - form the core of the project plan, following one another in the listed order. Each phase represents a distinct stage in the project lifecycle, ensuring a structured and strategic approach from initial planning to long-term successful operation and support.
Development
The development phase refers to the business planning. It involves a series of meetings and analysis aimed at identifying the most effective use-case. This phase also includes the preparation of a detailed plan. Development is considered complete once the setup process begins.
- Project management
- Technical discovery of implementation and platform
- Integration support
- KPI analysis
Setup
The setup phase refers to the actual implementation within the chosen tool or platform. It includes the creation of predefined items in the system, briefing the designer, uploading required elements, and other preparatory tasks. Setup concludes with the official launch.
- Project management
- Widget UX/UI consultancy
- Desing brief
- Pre-launch test procedure
Feedback
The feedback phase begins after the launch. It involves monitoring the implementation to ensure it aligns with the client's needs and matches their expectations. During this phase, any necessary adjustments are made, and the focus shifts to subsequent tasks such as ad-hoc campaigns.
- Project management
- Post-launch follow-up
- Hotfix of potential malfunctions
- Level two customer support and training
- Ad-hoc campaigns
Maintenance
The maintenance phase begins once the feedback phase is complete, and all necessary checks and adjustments have been made. During this phase, the focus shifts exclusively to managing ad-hoc requests and providing continuous level two customer support in response to player inquiries or complaints.
- Project management
- Level two customer support and training
- Ad-hoc requests